Custom Development

Behind every successful survey project is a top-notch technical team. At Perseus, our technical experts provide the resources to ensure the successful integration of Perseus SurveySolutions®/EFM (Enterprise Feedback Management) into your existing environment. Typical services include:

Service Key Benefits
Integrating Perseus SurveySolutions/EFM with existing customer systems
  • Populate surveys with respondent information from existing source(s).
  • Eliminate costly and time-consuming data entry
  • Help organizations gain responses from hard-to-reach decision-makers by providing a less laborious way to respond to surveys
  • Automatically create and send survey invitation based on a specific event (ex: a closed technical support call)
Incorporating Perseus survey data into other client systems (CRM database, corporate portal, or analytical applications)
  • Use insight gained during survey process to better anticipate and serve customer needs
  • Automatically update customer-specific tables without IT assistance
Creating custom reports for Perseus SurveySolutions/EFM Portal
  • Leverage existing security and filtering from Perseus SurveySolutions/EFM Portal
  • Benefit from one-off reports without expending internal programming resources
Building front-end processes, such as auto e-mail systems or respondent portals
  • Enable survey respondents to access eligible surveys and reports to completed surveys in one central location

Custom Development Process
Our team will assist you in preparing a detailed functional specification to ensure that all required information is gathered from respondents and that the survey invitation workflow meets all your corporate needs. Collected information can be provided in multiple data formats and can be integrated with your existing systems using SQL database queries, RSS feeds, XML-RPC services, or other integration technologies as appropriate. Perseus will prepare prototype web pages early in the implementation process to provide iterative requirements reviews.

Customer Case Studies
We've successfully employed this methodology for hundreds of Perseus projects.

Sports League
For a major sports league in the United States, Perseus developed a dedicated web site to enable each team’s management and administration staff to complete surveys about marketing initiatives, player appearances, gate receipts, team sponsors, community-outreach programs and more.

National Real Estate Corporation
For a realty agency that completes nearly 100,000 transactions a year, Perseus manages a dedicated web site where home buyers and home sellers can rate their experiences. Individual realtors and office managers can log on to the site to see the satisfaction levels of their customers. While 60% of surveys are completed via the web, Perseus collects 40% of the data from postcard mailings.

International Hotel Chain
For a hospitality network with more than 3,000 hotels, Perseus has implemented a self-assessment survey system that enables office managers to benchmark their practices, while enabling senior management to identify individual hotels needing extra attention and training.

If you wish to inquire about a custom project, please fill out this information request form or call Perseus at (877)PERSEUS [877-737-7387] for immediate assistance.