Move Beyond Survey Tools to Enterprise Feedback Management
Vovici v4 is the world’s best enterprise feedback platform, enabling the largest global enterprises all the way through small and medium-sized businesses to get the feedback needed to make informed business decisions. Vovici v4 empowers organizations to gain control over survey processes and dramatically reduce the cost of obtaining customer feedback, while allowing them to integrate feedback into internal applications and CRM systems.
Vovici v4 is an extensible enterprise feedback management platform—beyond an ordinary survey tool—that provides an unprecedented level of control over enterprise feedback activities. It goes beyond just web surveys and provides a unique ability to:
- Manage workflows and approval cycles
- Create custom online panels for on-demand segmentation
- Create and interact with online communities
- Conduct and share advanced survey analytics
- Integrate survey data into internal applications and CRM systems
- Protect your data and brand integrity
At the heart of Vovici v4 is a powerful panel management database that provides the ultimate in control and management over your users, respondents and survey efforts. It enables total control of user roles and responsibilities and workflow. Most importantly, it provides a unique ability to store respondent profiles and link those profiles to survey responses. This enables on-demand respondent segmentation and allows you to create and enforce rules that avoid over-surveying by throttling survey activity based on profiles and responses.
Vovici v4 Features
Workflow & User Management
- Complete, configurable control over the web survey creation process
- “Assisted Creator” capabilities, enabling full review and approval by experienced users
- Create and circulate survey drafts and comments online
- Track comments, changes and versions for full audit control
- Instant Messaging comment interface allows easy collaboration between creators/reviewers
- Workgroup capability allows for logical separation of data by business unit or other designation
- User reporting capability tracks the number of users and surveys across workgroups, as well as usage history
Respondent Panel Creation and Management
- Advanced panel management database enables creation of proprietary groups of invitees
- Automated tracking of survey respondents against the member grid
- Open participation survey capability
- Access list survey capability
- Member profile capability enables capture of key demographic and attitudinal data and filtering and selection of respondents based on profile data
- Ability to track who, when and how individuals respond to avoid over-surveying
- Web services enables pull/push of data from CRM, HRIS and other systems
Survey Deployment
- Built-in e-mail engine
- HTML or text e-mail deployment
- Easy import and export of lists
- Opt-out tracking and management
Survey Analytics
- Automated tracking of survey respondents and responses
- Automated assignment of unique ID’s to track individual responses
- Built-in reporting capability provides one-click survey analysis
- Standard graphical or tabular reports on a per-question basis
- Built-in statistical analysis, including mean, median, mode, kurtosis and skew calculations
- Optional Feedback Intelligence module enables advanced survey analysis through integration with advanced business intelligence technology, including:
- Multi-variate analysis
- Cross-survey analysis
- On-the fly report creation
- Hierarchical reporting and report security
- Online report viewing capability enables easy sharing of dynamic survey data
- Easy export of report data to Microsoft® Word, Excel and PowerPoint, as well as to standard file format such as CSV and TSV